by timotr | Oct 24, 2018 | Accounts Receivable Training, Collection Tips, In-house training, Tips & Techniques
Oh…Canada! On October 17, Canada became the second country in the world (after Uruguay) to legalize the production, sale and consumption of Marijuana. In addition to the obvious product, there is a lot of creativity involved in newer merchandise – it is much...
by timotr | Oct 9, 2018 | Collection Tips
International Excuse Day The Centre for Professional Collections has designated October 23rd as World Excuse Day. Why October 23rd? It is the birthday of “Weird Al Yankovic” who wrote and sings, “The Check’s In The Mail” We’re doing...
by timotr | Oct 4, 2018 | Accounts Receivable Training, Collection Tips, Excuse Terminator, In-house training
What a great question! Management consultant and author Peter Drucker said, “Getting the right answers is a matter of asking the right questions.” Our credit Guru, Ken Young, CCP., CCP Emeritus (in other words, no slouch when it comes to credit) tells us...
by timotr | Sep 24, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
Last Summer, my wife and I discovered a British television series, “New Tricks” which dramatized the work of the UCOS (Unsolved Crime and Open Case Squad). The group is led by Detective Superintendent Sandra Pullman who must manage/supervise/herd and it seemed on...
by timotr | Aug 1, 2018 | Accounts Receivable Training, Collection Tips, In-house training, online training, Public Seminars
Are your emails and messages being ignored? Do you think a stick or two of dynamite would get their attention? Never do anything illegal or immoral, nothing that goes against your personal values when you are collecting a past due account. Some humour can help, with...
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