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The Dublin 5ive

Last week in Dublin, I had the pleasure of speaking at the World Credit & Collection Conference. My topic was 'The Five Mistakes Collection Professionals Never Make'. Are there more than five? Sure, but I only had thirty minutes and besides, the philosopher Kitty...

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How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...

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The pen is mightier than the sword, but...A seasoned, experienced and dare I say 'grizzled' collection expert shared with me a technique he used when a branch manager for a loan company a few years back.When a long delinquent loan approched the write-off stage where...

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"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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  • covid February 20, 2023
    Accounts receivable is challenging during the ‘best’ of times, what about the worst? When the going gets tough...the tough don't panic! The post covid first appeared on T.R.PAULSEN.