Last week in Dublin, I had the pleasure of speaking at the World Credit & Collection Conference. My topic was ‘The Five Mistakes Collection Professionals Never Make’. Are there more than five? Sure, but I only had thirty minutes and besides, the...
“He doesn’t need any training. He collects a lot of money because he’s a total jerk!.’’ * Photo by Icons8 Team on Unsplash That was the response from a senior manager of a collection agency in a moment of candour in response to a recommendation of...
How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...
"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac, Collection Manager, Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive! Thanks very much."
Carol Crouse, Credit Manager, Toronto
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien Manager, Process Excellence Customer Relationship Support Canada Post