Tariff Wars

“What did you do in the war, Daddy?” It’s been said that the manager of accounts receivable is like the guy with a broom at the end of a parade of elephants. Anything goes wrong and it’s up to the manager to clean it up. A few years back, we...

The Talk Over

It is difficult to get your point across to a customer who doesn’t give you the chance. They interrupt and start talking before you have the chance to finish or get halfway for that matter. .Here is a technique that is 100% absolutely guaranteed to...

If I knew then, what I know now!

  I’m sure that just like me, you’ve said this to yourself on quite a few occasions. Some years back, I had been introduced to a training method that should have been more successful. It involved giving a collector working for me a tape recorder (like I said, quite a...

Lessons from the Serengeti

In the National Park of the Serengeti in Africa, a wildebeest, gazelle or a buffalo, must outrun the fastest lion or cheetah to survive. On the other hand, to live, the predators need to be faster than the slowest of their prey. Mother Nature is a tough and...

covid

Accounts receivable is challenging during the ‘best’ of times, what about the worst? When the going gets tough...the tough don't...