Consulting Services for Credit & Collections

If you want to improve the performance of your collection team, you have come to the right place.

Senior consulting team in Brunei, March 2010.
(Steve Coyle on left, Tim Paulsen center, Ken Young on right.)

TR Paulsen & Associates has brought light to our Collection & Recovery. Tim and the team has made collection job less daunting by providing the right collection tools and processes in place. I have never seen anyone bringing in so much energy and excitement to Collection. Most importantly however is the debt philosophy that has been established that made the Management, Collection Team and other related departments more aligned and focused. A great and enjoyable experience throughout the project.

Halija Jaya

Acting Deputy Managing Director, Perbadanan TAIB

“Are you FULLY satisfied with your Accounts Receivable Operation?”
After spending some time in your Accounts Receivable department, we will present a report that often covers the following:

  • Improved cash flow by getting the highest value from your collection
    agents and legal firms
  • Collection officer and management training recommendations.
  • Professional accounts receivable training, tailored, delivered and improved.
  • Effective policies and procedures for debt management.
  • Productivity system enhancements.
  • Elimination of non-productive procedures.
  • Revised collection letters and notices.
  • Training for your trainers.

There is no charge for initial consultations and our services are offered world-wide.
Please contact us to begin discussions or for further information.

Most people, if you ask them the objective of collections will say ‘it is to collect the money’.
We disagree.
Collecting the money is what we do but the objective of ‘professional collections’ is to keep your customers.
If you do nothing or are too soft in your approach, customers may end up owing you a lot and taking their business elsewhere. If your approach is too aggressive, you may collect the money – but lose future business.

I’ve been through a lot of college and high-school yearbooks and I’ve yet to find under anyone’s picture ‘I want to be a bill collector when I get out of school’. We all fall into the job in one way or another.

Tim Paulsen

All of our programs and materials have been designed to help you you collect more oney…faster than you do now AND still keep your customers!
Can’t find what you’re looking for?
Please give us a call at (416) 691-2648 or send an email.


"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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