Creative Options During COVID-19

We can’t deliver in-house training during the pandemic, but: 

  • Coaching, one on one or for a team
  • Webinars on all collection topics
  • Videos on collections, we can tailor with your logos, and more
  • Letters and e-mail, review and improve. We will even do one free for you evaluation
  • …and more, tell us what you need – let’s get creative together. 

PANIC INSTRUCTIONS: Effective, Creative & Practical Collection Techniques during COVID-19

For details on this latest eBook, click here. 


Moving sales, customer service reps or others over to help in receivables? This is the book they need!

The Reluctant Collector - Only $7.50 with 50% off during COVID-19 for this e-book in pdf format

A webinar via the internet or if needed, simply the telephone.

Want to hear about our standard program? Sorry, we don’t have one.

Each webinar or tel-seminar is tailored to our clients. Some of the popular topics include: 

  • Telephone collections
  • Effective e-mail
  • Handle standard and unusual excuses
  • How to collect during this time of COVID-19
  • The upset/irate customer or client
  • How to develop a special voice when on the telephone


Why wait! In-house programs are suspended, but let’s hit the ground running!

Start now to think of the in-house training you may need to help your firm survive and thrive. You may want to start planning for a few of the programs we will offer.

From new team members to seasoned veterans, sales and customer service – we will have the training you need.

New to receivables?

Perhaps you have a newer team, people with less than one year of experience? Our S.M.A.R.T. Collection Seminar, is designed to get them quickly up to speed.

An experienced group?

Maybe your team is seasoned and experienced? We have just the program for you, one that is designed to have your receivables team do better, what they already do well. ZEN and the Art of Accounts Receivable Management is only recommended for those with several years of experience.

People who collect ‘occasionally?

How about folks who wear several hats, ‘other duties as required’ and one of them is for collections? We often ask our sales or customer service representatives to ‘collect’ in addition to their other responsibilities. For them, we recommend you visit our page for “The Reluctant Collector”


I have never seen anyone bring in so much energy and excitement to collection.

Halija Jaya

Acting Deputy Managing Director , Perbadanan TAIB

I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone with your caliber in terms of professionalism and dedication.

Jean Chidiac

Manager of Collections, Bank Audi

Let's get started!

Contact Tim Paulsen

Today, right now – it is the perfect time. Tim enjoys nothing more than the delivery of a ‘perfect’ keynote or training session and he would love to hear from you!