You can’t afford to wait!

There will be a dramatic increase for ever decreasing resources. The very survival of your firm may depend on the attitude and the training of your team.

  • We can deliver webinars right now on effective techniques – tailored to your objectives
  • Improve policies and procedures
  • Provide basis ‘collection 101’ training to sales or others who are helping
  • Develop as ‘excuse terminator’ for your organization, focused on ‘COVID-19’
  • Improve overall strategies
  • Audit and improve individual and team collection performance
  • Revise and improve policy & procedures
  • Establish in-house training needed in very near future (maybe not next week or the week after, but soon)

Please call 01 (416) 691-2648, complete the contact form or simply email tim at to begin.

Note: The demand for quality collection training is increasing fast. We suggest time is of the essence.

PANIC INSTRUCTIONS: Effective, Creative & Practical Collection Techniques during COVID-19

For details on this latest eBook, click here. 


Can our video programs be of help? There’s a quick way to find out!

Collections 101

A three minute video for $1.01

Why not free? 

  1. We want you to have some skin in the game. If you’re seriously interested, you’ll watch the video and you’ll get your dollar’s worth. (Okay, $1.01).
  2. A key in our programs is teaching people how to successfully ask for the money. We may as well start with you.

Moving sales, customer service reps or others over to help in receivables? This is the book they need!

The Reluctant Collector - Only $7.50 with 50% off during COVID-19 for this e-book in pdf format

Earn designation as a CFCP (Certified Financial Collection Professional) with this on-line self study program.

$100 OFF The PACE Certification program until further notice.

A great time for a content rich and fun on-line program

  • Choose Commercial or Consumer Discipline
  • Ten Modules (Telephone Collections, E-mail, Excuses and more
  • On-line testing and assignments
  • Individual instructor assigned
  • Take as long as six months to complete (Most students finish in two months, when working full time.)
  • Did we tell you 50% off? Yes, we did. 

A webinar via the internet or if needed, simply the telephone.

Want to hear about our standard program? Sorry, we don’t have one.

Each webinar or tel-seminar is tailored to our clients. Some of the popular topics include: 

  • Telephone collections
  • Effective e-mail
  • Handle standard and unusual excuses
  • How to collect during this time of COVID-19
  • The upset/irate customer or client
  • How to develop a special voice when on the telephone


Why wait! In-house programs are suspended, but let’s hit the ground running!

Start now to think of the in-house training you may need to help your firm survive and thrive. You may want to start planning for a few of the programs we will offer.

From new team members to seasoned veterans, sales and customer service – we will have the training you need.

New to receivables?

Perhaps you have a newer team, people with less than one year of experience? Our S.M.A.R.T. Collection Seminar, is designed to get them quickly up to speed.

An experienced group?

Maybe your team is seasoned and experienced? We have just the program for you, one that is designed to have your receivables team do better, what they already do well. ZEN and the Art of Accounts Receivable Management is only recommended for those with several years of experience.

People who collect ‘occasionally?

How about folks who wear several hats, ‘other duties as required’ and one of them is for collections? We often ask our sales or customer service representatives to ‘collect’ in addition to their other responsibilities. For them, we recommend you visit our page for “The Reluctant Collector”


I have never seen anyone bring in so much energy and excitement to collection.

Halija Jaya

Acting Deputy Managing Director , Perbadanan TAIB

I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone with your caliber in terms of professionalism and dedication.

Jean Chidiac

Manager of Collections, Bank Audi

Let's get started!

Contact Tim Paulsen

Today, right now – it is the perfect time. Tim enjoys nothing more than the delivery of a ‘perfect’ keynote or training session and he would love to hear from you!