Looking for a great book to improve collection techniques?
This very popular book on effective techniques for accounts receivable management is available in hard copy and digital format.
Chapters include:
- The ‘real’ objective of collections (most people get it wrong)
- How to write commanding letters and email
- Master the telephone collection call
- Working with sales
- Negotiation Techniques
- Time Management for collections
- Dealing with an irate/upset customer
- How to develop a special collection voice
…and more
Only $19.95 plus $5.00 shipping in Canada and The United States.
Paulsen raises the mundane, often thankless job of credit collector to the level of a profession. This book contains numerous tips and strategies to help a new collector become expert in a couple of hours. How did the Sheriff of Nottingham ever manage to collect from those wiley serfs and villains without having Tim Paulsen’s book handy?
Regular mail too slow for you – or outside of Canada and the United States?
Download a PDF version (read on any computer) for only $9.95.