Looking for a great book to improve collection techniques?

This very popular book on effective techniques for accounts receivable management is available in hard copy and digital format.

Chapters include:

  • The ‘real’ objective of collections (most people get it wrong)
  • How to write commanding letters and email
  • Master the telephone collection call
  • Working with sales
  • Negotiation Techniques
  • Time Management for collections
  • Dealing with an irate/upset customer
  • How to develop a special collection voice
    …and more

Only $19.95 plus $5.00 shipping in Canada and The United States.

Paulsen raises the mundane, often thankless job of credit collector to the level of a profession. This book contains numerous tips and strategies to help a new collector become expert in a couple of hours. How did the Sheriff of Nottingham ever manage to collect from those wiley serfs and villains without having Tim Paulsen’s book handy?

John Owen

Principal, Omega-One Ltc.

Regular mail too slow for you – or outside of Canada and the United States?

Download a PDF version (read on any computer) for only $9.95.