Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family.

Kofi Anan

Not one of ours books, but the one we recommend people read first when they start out in this business of accounts receivable.

Manipulation is considered by some to be underhanded and controlling. However, it is our job, our responsibility to influence people to do what we believe is the right thing, which is to complete their obligations, pay their bills for goods and services on time – as agreed. 

Sure, we are willing to be flexible, that is where all of the following books books come into play. 

You will find a few of the books available in hard-copy via Amazon. All of them are available to download right away as a PDF file.

This is THE book you need to help you collect more, fast and still keep your hard-earned customers.

  • Master the phases of a collection call
  • Letters and e-mail ‘can and will’ work for you
  • Overcome excuses
  • How to develop a ‘special’ voice, more effective and compelling
  • Handle the ‘irate’ even abusive debtor
    …and more
image accounts receivable training

Not just Confucius, how about Nelson Mandela, Sigmund Freud and many others on how to collect. The Smartest men and women in the room. if they had a lesson to teach on how to collect a past due invoice, it would be worthwhile to listen and take a few notes – don’t you agree? Lessons from Confucius, Nelson Mandela, Sigmund Freud and others – the smartest in the room. How would they collect?

image of book panic instructions

Collections is a challenge at the best of times. How about the worst? Here are nineteen (yes, 19) techniques learned during the difficult time of trying to keep our heads above water along with our customers during a pandemic. 

Who lies the most, men or women? You will be a better negotiator when you improve your ‘lie detection’. (A great tip on sex, too!)

A young man’s organization is merging with another and he is given an option. He is either ‘out of a job’, or he can take a position in Accounts Receivable. 

‘Collections? Are you kidding me’, he asked them. They were not. He figures he doesn’t have much of a choice and becomes ‘the reluctant collector’. He soon leans just how valuable his department is to the organization and how he can be instrumental in their success. 

image accounts receivable training

What was a big mistake in your career? 

What was something that worked our really well for you? 

We told some of the worlds experts in credit and collections ‘don’t take all that knowledge with you when you walk out the door. Share. They not only did so, this book is their contribution and is available to download FREE. 

It is not a book, but "The Excuse Terminator" software may be just what you need to help you and your team overcome excuses.

It is not a book, but “The Excuse Terminator” may be just what you need to help you and your team overcome excuses. This unique product contains the best questions and statements for both consumer and commercial collections.

It is also fully editable! Change what is there, add your own!

Submit your review

Create your own review

T. R. Paulsen & Associates
Average rating:  
 0 reviews