Books
Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family.
You will find a few of the books available in hard-copy via Amazon. All of them are available to download right away as a PDF file.
This is THE book you need to help you collect more, fast and still keep your hard-earned customers.
- Master the phases of a collection call
- Letters and e-mail ‘can and will’ work for you
- Overcome excuses
- How to develop a ‘special’ voice, more effective and compelling
- Handle the ‘irate’ even abusive debtor
…and more
Not just Confucius, how about Nelson Mandela, Sigmund Freud and many others on how to collect. The smartest men and women in the room. If they had a lesson to teach on how to collect a past due invoice, it would be worthwhile to listen and take a few notes – don’t you agree?
Collections is a challenge at the best of times. How about the worst? First written at the start of COVID, now updated for the ‘Ready, Fire, Aim’ of the Tariff Wars. A must read for accounts receivable to be effective during any major calamity.
Who lies the most, men or women? You will be a better negotiator when you improve your ‘lie detection’. (A great tip on sex, too!)
A young man’s organization is merging with another and he is given an option. He is either ‘out of a job’, or he can take a position in Accounts Receivable.
‘Collections? Are you kidding me’, he asked them. They were not. He figures he doesn’t have much of a choice and becomes ‘the reluctant collector’. He soon learns how valuable his department is to the organization and how he can be instrumental in their success.
What was a big mistake in your career?
What was something that worked our really well for you?
We told some of the worlds experts in credit and collections ‘don’t take all that knowledge with you when you walk out the door. Share. They not only did so, this book is their contribution and is available to download FREE.
It is not a book, but "The Excuse Terminator" software may be just what you need to help you and your team overcome excuses.
It is not a book, but “The Excuse Terminator” may be just what you need to help you and your team overcome excuses. This unique product contains the best questions and statements for both consumer and commercial collections.
It is also fully editable! Change what is there, add your own!
