by timotr | Dec 16, 2020 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
“What can you do,” I was asked by a senior manager at a large financial institution, “to improve the collection performance at our bank. We have a very seasoned team as well as dedicated trainers?” “I can tell you in two words,” I said, “Not much.” It was not...
by timotr | Dec 1, 2020 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
How Would Ruth Bader Ginsberg Collect a Past-Due Invoice? You may be aware that I have been working on a book ‘How Would Confucius Collect a Past-Due Invoice’. It contains chapters on the imagined techniques that would have been used by Confucius, Nelson...
by timotr | Aug 7, 2020 | Accounts Receivable Training, Collection Tips, In-house training, online training
Donald Trump is Your Email Audience! When you ‘picture’ your email audience, it is a good idea to have ‘The Donald’ in mind for a few reasons. 1.) Your audience has little, if any interest in reading your email. 2.) If you are trying to...
by timotr | Feb 26, 2020 | Accounts Receivable Training, Collection Tips, In-house training, Keynote
You’re Pitching, Nobody’s Catching! It isn’t easy these days, trying to get your message across to a delinquent customer. It is like trying to deliver a crafted elevator pitch when everyone is on their cell phone. For anyone not familiar with the term, an...
by timotr | Feb 20, 2020 | Accounts Receivable Training, Collection Tips, In-house training
The Legend of Stevie Nicked Charles Ghosn, the former president of Nissan was deliciously in the news recently. He jumped bail in Japan and by hook or crook, maybe special musical instrument crates, perhaps by simply walking out the door, got on board a private jet...
by timotr | Jan 24, 2020 | Accounts Receivable Training, Collection Tips, In-house training
Senior management often seems to tighten up a bit when it comes to expenses such as systems, office equipment and even training for Accounts Receivable. I get it. Nobody likes to throw good money after bad and it doesn’t take a lot of smarts to figure out it’s better...