GRIT

After some thirty years or so of managing and consulting in the credit and collection business, it seems to me that although technology and training are important, the most successful people in Accounts Receivable are those with grit.They may not be the smartest in...

It is not personal

It is business! The content of your letters and email to your customers DOES NOT MATTER… …unless you deal with the format first. Let’s face it, nobody wants to read what you write in business. It is not a love letter or one written by your cousin...