by timotr | Sep 24, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
Last Summer, my wife and I discovered a British television series, “New Tricks” which dramatized the work of the UCOS (Unsolved Crime and Open Case Squad). The group is led by Detective Superintendent Sandra Pullman who must manage/supervise/herd and it seemed on... by timotr | Jul 12, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, online training, Public Seminars
The following is the latest chapter in a book, “How Would Confucius Collect A Past Due Invoice” How Would Sigmund Freud Collect a Past Due Invoice? We move from a receivables expert who threatened to tell his father to one who wants to know about your... by timotr | Jan 26, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, sales techniques
How to be wildly successful when your ‘other duties as required’ include accounts receivable. Allow me to present three reluctant collectors for your consideration: New Responsibilities for Sally “We’re making some changes,” Sally was informed when she sat... by timotr | Jan 8, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, Public Seminars
(Third chapter in the series “How Would Confucius Collect a Past Due Invoice, How Would Donald Trump?”) How would the Mafia collect a past due invoice? “As I was talking, I noticed him looking at me with more than just the usual eye contact. He kept... by timotr | Dec 7, 2016 | Collection Tips, Consulting, Excuse Terminator, In-house training
‘Great knockers!’ Some of you may recall the line from Mel Brook’s movie “Young Frankenstein”. Soon after arriving at the castle in Transylvania, Dr. Frankenstein (Gene Wilder) turns to the lovely Inga and says, ‘Great knockers!’ Inga said,... by timotr | Nov 15, 2016 | Collection Tips, Consulting, In-house training, online training
Ugly customers come first! In this day and age of sophisticated scoring modules, many of us in receivables are presented with the first account to be worked once we sign into the system. A lot of effort, time and money went into the display of that ‘first’...
