by timotr | Jan 26, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, sales techniques
How to be wildly successful when your ‘other duties as required’ include accounts receivable. Allow me to present three reluctant collectors for your consideration: New Responsibilities for Sally “We’re making some changes,” Sally was informed when she sat... by timotr | Jan 8, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, Public Seminars
(Third chapter in the series “How Would Confucius Collect a Past Due Invoice, How Would Donald Trump?”) How would the Mafia collect a past due invoice? “As I was talking, I noticed him looking at me with more than just the usual eye contact. He kept... by timotr | Dec 7, 2016 | Collection Tips, Consulting, Excuse Terminator, In-house training
‘Great knockers!’ Some of you may recall the line from Mel Brook’s movie “Young Frankenstein”. Soon after arriving at the castle in Transylvania, Dr. Frankenstein (Gene Wilder) turns to the lovely Inga and says, ‘Great knockers!’ Inga said,... by timotr | Nov 15, 2016 | Collection Tips, Consulting, In-house training, online training
Ugly customers come first! In this day and age of sophisticated scoring modules, many of us in receivables are presented with the first account to be worked once we sign into the system. A lot of effort, time and money went into the display of that ‘first’... by timotr | Jun 2, 2016 | Collection Tips, Consulting, In-house training, online training
Best lemonade – ever! Think back to when you were a kid. What did you want to be when you grew up? One of the studies on the internet indicated that the largest group of women (about 11%) wanted to be a teacher. From there it ranged down to veterinarians,... by timotr | Mar 31, 2016 | Collection Tips, Consulting, In-house training, online training, Public Seminars
Speed bumps on the road to Damascus “What does your daddy do for a living?” Lawyers are taught not to ask a question to which they don’t know the answer. I’m not sure what Mark Silverthorn ‘thought’ the answer would be, but I am sure it was not what his eight-year-old...
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