by timotr | Mar 30, 2025 | Collection Tips
“What did you do in the war, Daddy?” It’s been said that the manager of accounts receivable is like the guy with a broom at the end of a parade of elephants. Anything goes wrong and it’s up to the manager to clean it up. A few years back, we...
by timotr | Mar 21, 2025 | Collection Tips
It is difficult to get your point across to a customer who doesn’t give you the chance. They interrupt and start talking before you have the chance to finish or get halfway for that matter. .Here is a technique that is 100% absolutely guaranteed to...
by timotr | Nov 19, 2024 | Collection Tips
I’m sure that just like me, you’ve said this to yourself on quite a few occasions. Some years back, I had been introduced to a training method that should have been more successful. It involved giving a collector working for me a tape recorder (like I said, quite a...
by timotr | Aug 5, 2024 | Collection Tips
In the National Park of the Serengeti in Africa, a wildebeest, gazelle or a buffalo, must outrun the fastest lion or cheetah to survive. On the other hand, to live, the predators need to be faster than the slowest of their prey. Mother Nature is a tough and...
by timotr | Feb 20, 2023 | Collection Tips
Accounts receivable is challenging during the ‘best’ of times, what about the worst? When the going gets tough...the tough don't...
by timotr | Oct 18, 2022 | Accounts Receivable Training, Collection Tips
Last week in Dublin, I had the pleasure of speaking at the World Credit & Collection Conference. My topic was ‘The Five Mistakes Collection Professionals Never Make’. Are there more than five? Sure, but I only had thirty minutes and besides, the...
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