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Tariff Wars
"What did you do in the war, Daddy?" Are Tariff Wars a viable excuse for non or delayed payment of an account or invoice? In some cases, sure. In others, no doubt there are customers who use it as an excuse before the first salvo has been fired or even war declared....
The Talk Over
It is difficult to get your point across to a customer who doesn't give you the chance. They interrupt and start talking before you have the chance to finish or get halfway for that matter. .Here is a technique that is 100% absolutely guaranteed to work...most of the...
If I knew then, what I know now!
I’m sure that just like me, you’ve said this to yourself on quite a few occasions. Some years back, I had been introduced to a training method that should have been more successful. It involved giving a collector working for me a tape recorder (like I said, quite a...
Lessons from the Serengeti
In the National Park of the Serengeti in Africa, a wildebeest, gazelle or a buffalo, must outrun the fastest lion or cheetah to survive. On the other hand, to live, the predators need to be faster than the slowest of their prey. Mother Nature is a tough and...
covid
Accounts receivable is challenging during the 'best' of times, what about the worst?
The Dublin 5ive
Last week in Dublin, I had the pleasure of speaking at the World Credit & Collection Conference. My topic was 'The Five Mistakes Collection Professionals Never Make'. Are there more than five? Sure, but I only had thirty minutes and besides, the philosopher Kitty...
jerkcollections
"He doesn’t need any training. He collects a lot of money because he’s a total jerk!.’' * Photo by Icons8 Team on UnsplashThat was the response from a senior manager of a collection agency in a moment of candour in response to a recommendation of a training...
confucius
Two-minute video on launch of new e-book: "How Would Confucius Collect a Past-Due Invoice?" https://youtu.be/M_xQ14Ly3Qs
mlk
How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...
Not Much
“What can you do,” I was asked by a senior manager at a large financial institution, “to improve the collection performance at our bank. We have a very seasoned team as well as dedicated trainers?” “I can tell you in two words,” I said, “Not much.” It was not...
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- Tariff Wars March 30, 2025“What did you do in the war, Daddy?” Are Tariff Wars a viable excuse for non or delayed payment of an account or invoice? In some cases, sure. In others, no doubt there are customers who use it as an excuse before the first salvo has been fired or even war declared. Either way, it […]timotr