It is not personal

It is business! The content of your letters and email to your customers DOES NOT MATTER… …unless you deal with the format first. Let’s face it, nobody wants to read what you write in business. It is not a love letter or one written by your cousin...

International Excuse Day The Centre for Professional Collections has designated October 23rd as World Excuse Day. Why October 23rd? It is the birthday of “Weird Al Yankovic” who wrote and sings, “The Check’s In The Mail” We’re doing...

Be stupid

A few days back, I spent some time in a fair-sized bureaucracy. A uniformed employee was complaining that she was kept much too busy because they were training her to take on additional responsibilities. One of her co-workers suggested she pay heed to the advice her...