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How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...

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The pen is mightier than the sword, but...A seasoned, experienced and dare I say 'grizzled' collection expert shared with me a technique he used when a branch manager for a loan company a few years back.When a long delinquent loan approched the write-off stage where...

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webinar ALQ

Collection Techniques During COVID-19: Effective, Creative & Practical. Registration is required, though free. Please follow this link to register and for additional information.

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"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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  • jerkcollections April 27, 2021
    “He doesn’t need any training. He collects a lot of money because he’s a total  jerk!.’’  *   Photo by Icons8 Team on Unsplash That was the response from a senior manager of a collection agency in a moment of candour in response to a recommendation of a training review program to a seasoned member […]