by timotr | Oct 18, 2022 | Accounts Receivable Training, Collection Tips
Last week in Dublin, I had the pleasure of speaking at the World Credit & Collection Conference. My topic was ‘The Five Mistakes Collection Professionals Never Make’. Are there more than five? Sure, but I only had thirty minutes and besides, the...
by timotr | Apr 27, 2021 | Accounts Receivable Training, Collection Tips, Consulting
“He doesn’t need any training. He collects a lot of money because he’s a total jerk!.’’ * Photo by Icons8 Team on Unsplash That was the response from a senior manager of a collection agency in a moment of candour in response to a recommendation of...
by timotr | Feb 9, 2021 | Accounts Receivable Training, Collection Tips
Two-minute video on launch of new e-book: “How Would Confucius Collect a Past-Due Invoice?” https://youtu.be/M_xQ14Ly3Qs $5.95 special until Valentines'...
by timotr | Jan 18, 2021 | Collection Tips
How Would Martin Luther King Jr., Collect a Past-Due Invoice? First things first with Martin Luther King Jr, (MLK). As a great believer in justice and fairness, I believe that first, King would ensure it was a just and reasonable debt. Secondly, through research or...
by timotr | Dec 16, 2020 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
“What can you do,” I was asked by a senior manager at a large financial institution, “to improve the collection performance at our bank. We have a very seasoned team as well as dedicated trainers?” “I can tell you in two words,” I said, “Not much.” It was not...
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