Tim Paulsen

Tim Paulsen

Author – consultant – speaker – trainer

Tim is an international specialist training credit and collection professionals. He is the author of “Paid in Full”, as well as “Tipping the Scales” and “Sex, Lies & Negotiation Techniques”.

He has delivered his highly rated debt collection training seminars on “Effective Collection Techniques” to clients all across Canada and the United States, 25 countries (at last count), including Brunei, China, Egypt, Ghana, India, Indonesia, Ireland, Jamaica, Kuwait, Lebanon, Malaysia, Mexico, Philippines, Singapore, South Africa, Thailand, and the U.A.E.

You continue to be the absolute best in the field of collection training. Not only are your messages up to date and utterly professional, you also have incorporated the latest technology to assist in making the messages clear and easy to incorporate into clients everyday collection activities – and you can quote me on that

Len Sklar

author of The Check is NOT in the Mail!

The Association of Credit for Central and Eastern Europe (ACCEE) was delighted that Tim agreed to participate in our Credit Matters V conference in Krakow. Delegate feedback showed that Tim’s two presentations were extremely popular starting and finishing the program with a flourish.
We also appreciated that Tim stayed with us for the whole two days meeting delegates that from across Europe. A class act Tim…you are welcome back anytime.

Mark Harrison

Founder and C.E.O, Association of Credit for Central and Eastern Europe

Tim Paulsen provided me with some new tools and a refreshed outlook on how to deal with my most difficult customers. Tim Paulsen knows credit!

Debbie Baines

Manitoba Chapter President, Credit Institute of Canada

For other rave reviews from Tim’s seminars, please click on the following:

Tim Paulsen’s extensive background in Accounts Receivable includes having worked as a:

  • Collector (Consumer and Commercial)
  • Credit Fraud Investigator
  • Manager of Skip Tracing
  • Manager of Fraud Investigation
  • Collection Manager
  • Manager of Customer Service
  • Management Consultant

Tim is the past-president of the Toronto Chapter of CAPS (Canadian Association of Professional Speakers) and is a co-author of “Professionally Speaking”.

Our team of associates will be pleased to work with you and your team.


"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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Krista Walsh

Krista is the founder and President of KC Collect!, the first women-owned and operated collection agency in the province of Prince Edward Island. Since it’s inception in 2005, KC Collect has grown from a mere six clients in it’s first year to becoming one of the largest collection agencies on Prince Edward Island. In 2010 Krista was named as one of 21 Inc’s Emerging Leaders for Atlantic Canada and has been the recipient of many awards including “Business of the Year”, by The Eastern PEI Chamber of Commerce.
As well as operating KC Collect, Krista is a receivables specialist and facilitator for Profit Learn PEI, and instructor for PEI’s Junior Achievement. She is a regular writer for National Credit News, Credit and Collection Risk World, Inside ARM, Microbilt, and her column “Credit Crunch” is featured in Island Business News.
She is a past director for the PEI Business Women’s association, was recently elected as a director with the Eastern PEI Chamber of Commerce and has been the president of Volleyball PEI for the last five years.

On December 14 2012, after two days of training and testing in Kingston, Jamaica, Krista was designated as a certified trainer for S.M.A.R.T. Collections as well as The P.A.C.E. Program (c).

Steve Coyle

Steve Coyle is Director of ICPC, Asia and is located in Kuala Lumpur, Malaysia.

He holds and MBA and is a Certified Credit Executive as well as a C.F.C.P. Steve was the collection manager for Malaysia’s largest cellular service provider. He is the author of “Debt Collections: Stir-Fried or Deep-Fried?”

On October 14th in Kuala Lumpur Malaysia, Steve was certified as a trainer for S.M.A.R.T. Collections as well as The P.A.C.E. Program (c).


Ken Young:

Ken Young has been a credit management professional for over twenty-five years and has global experience in a broad range of industries including the food (aquaculture & beverage), chemical, manufacturing and transportation sectors. Most recently he was the Credit& Collection Manager at PepsiCo Beverages Canada.

Ken has served on numerous boards, including the Credit Institute of Canada, the National Credit & Financial Executives’ Forum, the Raw Material Credit Group and the International Center for Professional Collectors. Ken has been awarded the highly esteemed CCP Emeritus award from the Credit Institute of Canada for distinguished and meritorious service for the advancement of credit education and the credit profession.

Ken Young believes in the concept of ‘paying it forward’ and has demonstrated his commitment as co-author of “The Mentorship”, tales of success and lessons learned in the field of credit and collection management.


Hanif Patel – Pakistan and MENA

Globally experienced Risk Management Executive in Credit and Operation Risk Management, Asset Management with diversified experience in Retail & SME Credit and Risk Management arena of the Banking and Finance industry with acumen necessary to direct and motivate staff to its highest potential to ensure realization of organizational goals.

Deep skills in C-level communications, Advanced Value Analysis & Insight Development skills, Unit and Business Assessment & Insight Development skills, Strategy Development, and Strategic Risk and Fraud Management.Consulting and relationship operations experience in complex organizations, including Tier 1 banks and financial companies.


As a Gold Advanced Toastmaster, I can’t help myself – I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive! Thanks very much.

Carol Crouse

Credit Manager, Toronto