by timotr | Dec 6, 2018 | Collection Tips
It is business! The content of your letters and email to your customers DOES NOT MATTER……unless you deal with the format first. Let’s face it, nobody wants to read what you write in business. It is not a love letter or one written by your cousin...
by timotr | Nov 19, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training, online training, Tips & Techniques
“You can take that invoice and you shove it where…,”. After being very specific about the final resting place for the invoice, small business owner Oscar Reese added a comment that questioned the legality of the collector’s parents. The telephone call between Oscar...
by timotr | Oct 24, 2018 | Accounts Receivable Training, Collection Tips, In-house training, Tips & Techniques
Oh…Canada! On October 17, Canada became the second country in the world (after Uruguay) to legalize the production, sale and consumption of Marijuana. In addition to the obvious product, there is a lot of creativity involved in newer merchandise – it is much...
by timotr | Oct 9, 2018 | Collection Tips
International Excuse Day The Centre for Professional Collections has designated October 23rd as World Excuse Day. Why October 23rd? It is the birthday of “Weird Al Yankovic” who wrote and sings, “The Check’s In The Mail” We’re doing...
by timotr | Oct 4, 2018 | Accounts Receivable Training, Collection Tips, Excuse Terminator, In-house training
What a great question! Management consultant and author Peter Drucker said, “Getting the right answers is a matter of asking the right questions.” Our credit Guru, Ken Young, CCP., CCP Emeritus (in other words, no slouch when it comes to credit) tells us...
by timotr | Sep 24, 2018 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
Last Summer, my wife and I discovered a British television series, “New Tricks” which dramatized the work of the UCOS (Unsolved Crime and Open Case Squad). The group is led by Detective Superintendent Sandra Pullman who must manage/supervise/herd and it seemed on...
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