I wanted to express my sincere gratitude and appreciation for all the wisdom you dispel to those lucky enough to receive your emails.I look forward to being on the receiving end of those pithy little gems that help us navigate through the Credit/Collection world. I’m not sure how long i have been a subscriber, but glad that I tuned in.  Many a situation arises and one of your suggestions pops into my head.  I am seeing a doctor for this, though.

Keep sharing your vast knowledge and sense of humor.

Cathy Peterson

Chambers Wine Merchants

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Here are just a few of the titles from the last year:

  • “Play it again, Scam” – How you would ‘think’ you are inoculated if you’ve been taken advantage of once
  • “Breaking Up Is NOT Hard to Do!” Improve your email with more white space
  • “It Never Grows Old” – Negotiation and collection lessons from Peter Pan
  • “Best Toothbrush for Under $10” – Milennials are different and you need to alter your collection approach
  • “The Iceberg Cometh” – What we can learn in collection from the disaster of the Titanic

It’s not too late if you missed out. Order and download “Tipping the Scales”, a collection of the best of the tips from the last few years.

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"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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  • Be stupid March 4, 2018
    A few days back, I spent some time in a fair-sized bureaucracy. A uniformed employee was complaining that she was kept much too busy because they were training her to take on additional responsibilities. One of her co-workers suggested she … Continue reading →