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Testimonials

"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."

Jean Chidiac,
Collection Manager,
Bank Audi

"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."

Carol Crouse,
Credit Manager,
Toronto

"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."

Tim Paulsen

"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"

Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.

Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."

Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

Lessons from the Serengeti August 5, 2024
In the National Park of the Serengeti in Africa, a wildebeest, gazelle or a buffalo, must outrun the fastest lion or cheetah to survive. On the other hand, to live, the predators need to be faster than the slowest of their prey. Mother Nature is a tough and unforgiving judge at the finishing line, no […]
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customerretent1

Features

Testimonials

Jean Chidiac, Collection Manager, Bank Audi

Carol Crouse, Credit Manager, Toronto

Tim Paulsen

Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union.

Gilles N. Therrien Manager, Process Excellence Customer Relationship Support Canada Post

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Jean Chidiac,
Collection Manager,
Bank Audi

Carol Crouse,
Credit Manager,
Toronto

Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.

Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post