Paid In Full (Softcover Version)


Physical Product – Softcover Version –
Only available for shipping ($5.00)
in Canada and the United States

Popular and effective book on how to collect more, faster and still keep your customers.

Chapters include writing effective letters and email, master the collection call, overcoming excuses, develop a ‘special voice’ for the telephone, handle the irate customer, negotiate effectively….and more!


How to collect more, faster…and still keep your customers!

“An excellent resource for the professional just starting out, as well as the seasoned executive who needs to update his or her skills. This book is not only informative, it holds the reader’s attention through its many real-life examples and ancedotes.”

…Mary Ludwig, Editor, Managing Credit, Receivables, International Association of Management Accounting.