This newer version of the Manual Excuse Terminator (on the left) takes up a bit more room on a desk, but it displays all the titles of the excuses.

The two manual excuse terminators, side by side.

The Excuses:

• Our terms are
• Overextended
• New on the job
• Not a priority – busy
• Irate/Angry Customer
• Dispute
• Illness or Vacatin
• Cheque in the mail
• Cheque needs signature/approval
• Bankruptcy
• Customer Service
• The 5ive W questionsplus tips and suggestions for phases of a collection call