The two manual excuse terminators, side by side.

The Excuses:

Our terms are
Overextended
New on the job
Not a priority – busy
Irate/Angry Customer
Dispute
Illness or Vacatin
Cheque in the mail
Cheque needs signature/approval
Bankruptcy
Customer Service
The 5ive W questionsplus tips and suggestions for phases of a collection call

Features

Testimonials

"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."

Jean Chidiac,
Collection Manager,
Bank Audi

"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."

Carol Crouse,
Credit Manager,
Toronto

"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."

Tim Paulsen

"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"

Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.

Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."

Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

I’m gonna’ tell! October 5, 2020
Some years back, I was in a discussion with an uncle who was prone to ‘debt amnesia’. Specifically, we were talking about the two hundred dollars he owed me. I told him, ‘Look, if you don’t pay me the money you owe, I’m going to tell everyone else in the family that you did!’ An […]
timotr

This newer version of the Manual Excuse Terminator (on the left) takes up a bit more room on a desk, but it displays all the titles of the excuses.

The two manual excuse terminators, side by side.

The Excuses:

Features

Testimonials

Jean Chidiac, Collection Manager, Bank Audi

Carol Crouse, Credit Manager, Toronto

Tim Paulsen

Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union.

Gilles N. Therrien Manager, Process Excellence Customer Relationship Support Canada Post

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Jean Chidiac,
Collection Manager,
Bank Audi

Carol Crouse,
Credit Manager,
Toronto

Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.

Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post