From dodgy customers to dodging bullets…great stories of success and some hard knocks from seasoned credit & collection professionals.
Special thanks to men and women of the credit profession who truly believe in “paying it forward.”
Alana White Andry Sichka Andy Steele Barry Aronoff Bill Lindala Bob Simon Carole Stevens Christine Fisher Cliff Mearns David Holloway Declan Flood Geoffrey Last Gregg Gregory Kathleen Palmer Ken Young Len Sklar Lily Soliman Lorne Booth Martin Sher Mark Silverthorn Michelle Davy Pam Krank Paul Dover Peter Kotzer Phyllis Miller Saavedra Ray Casola Robert C. Karau Robert Lorenzo Stephen Coyle Steven Gan Tim Paulsen Tracey Skipp
"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac, Collection Manager, Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive! Thanks very much."
Carol Crouse, Credit Manager, Toronto
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien Manager, Process Excellence Customer Relationship Support Canada Post
Sucking on Satan’s Toe There is a warning on the side of the box. Bold face. In Red. This product is extremely spicy and has potential to cause serious irritation. The Toe of Satan is intended for use by adults … Continue reading →