The Mentor Ship

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From dodgy customers to dodging bullets…great stories of success and some hard knocks from seasoned credit & collection professionals.



Special thanks to men and women of the credit profession who truly believe in “paying it forward.”

Alana White
Andry Sichka
Andy Steele
Barry Aronoff
Bill Lindala
Bob Simon
Carole Stevens
Christine Fisher
Cliff Mearns
David Holloway
Declan Flood
Geoffrey Last
Gregg Gregory
Kathleen Palmer
Ken Young
Len Sklar
Lily Soliman
Lorne Booth
Martin Sher
Mark Silverthorn
Michelle Davy
Pam Krank
Paul Dover
Peter Kotzer
Phyllis Miller Saavedra
Ray Casola
Robert C. Karau
Robert Lorenzo
Stephen Coyle
Steven Gan
Tim Paulsen
Tracey Skipp

Check for international upcoming seminars: Click here


"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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