Managing a collection team is like herding cats!
The “H” in Herd
Hire. Yes, many people can be trained to be a ‘reasonable’ collector. But to achieve the best results, you need to start with superior ingredients.
“E” in Herd
Evaluate. How well do your collectors perform. What do you need to improve, to more of, less of, how do you deliver the message.
“R” in Herd
Reward the right people with the right awards. Money? It is important, but perhaps not as much as you think. Besides, our budgets may be limited.
“D” in Herd
Demand and deliver with ‘no excuses collection management. The best is a requirement from your team but it is a two-way street.