Our organizations do not need us to deal with the customers and clients who are pleasant to deal with and have funds to pay. While not all of our customers and clients are difficult, let’s face it, there are a few that Mother Theresa or Dale Carnegie might have punched in the nose.

This is when we are needed the most and when dealing with one of these fire-breathing customers it helps to remember “when they are at their worst – you need to be at your very best”.

Back in about 1942, Lieutenant A. Zirnheld, a college professor before the war, was killed in action behind enemy lines in Lybia. This prayer was found on his body and has since been adopted by the French Foreign Legion. We may not jump out of airplanes or put our lives on the line, yet the sentiments are applicable to the unique challenges we face in the business of “Effective Collection Techniques”.


I’m asking You God, to give me what You have left.
Give me those things which others never ask of You.
I don’t ask You for rest, or tranquility.
Not that of the spirit, the body, or the mind.
I don’t ask You for wealth, or success, or even health.
All those things are asked of You so much Lord,
that you can’t have any left to give.
Give me instead Lord what You have left.
Give me what others don’t want.
I want uncertainty and doubt.
I want torment and battle.
And I ask that You give them to me now and forever Lord,
so I can be sure to always have them,
because I won’t always have the strength to ask again.
But give me also the courage, the energy,
and the spirit to face them.

I ask You these things Lord,
because I can’t ask them of myself.