The ‘No Excuse’

January 19, 2018

10:00 to 4:00

Victoria Hall, Cobourg, Ontario


You have a good product or service and you deserve to be paid – on time. Join us for a special 6 hour content-rich program.

The session will be led by author (Paid in Full) and International Collection Specialist and Trainer, Tim Paulsen.



What you will learn?

  • How to collect more, faster and still keep (most of) your customers
  • Write effective letters and email
  • Master the telephone collection call
  • Learn how to handle ANY excuse for non-payment
  • Discover and employ the right balance of assertiveness
  • Develop a special voice to use for great effect on the telephone
  • Find out how to avoid making the two biggest mistakes in Accounts Receivable
  • Ten negotiating techniques adapted for collections
  • Bonus – special session, “How Would Confucius Collect, How Would Donald Trump?”
  • …and more!

A partial list of our clients includes:

  • Alberta Provincial Treasury
  • Ambro Transport
  • Baxter Medical Centre
  • Bell Canada
  • Canada Post
  • Canadian Tire Corporation
  • Credit Union Central of British Columbia
  • DTE (Detroit Energy)
  • Enbridge Consumers Gas
  • Etobicoke Hydro
  • Hydro Ottawa
  • Hydro Mississauga
  • Irving Oil
  • Jamaica Cable & Wireless
  • Kazlow & Fields
  • Lafarge Canada
  • Laurentian Bank
  • Ministry of Government Services (Ontario)
  • New Brunswick Power
  • Niagara Credit Union
  • N B Tel
  • Provincial Government of Ontario
  • Sick Children’s Hospital
  • Toronto Dominion Bank

“As a Gold Advanced Toastmaster, I can’t help myself –  I am very picky about speakers – always conducting my own evaluation.  Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!

Carol Crouse

Credit Manager, Toronto

We had an amazing time, all day today I heard your teachings in some way. Everyone including myself will be forever altered by your class and interactions.

I am so excited about taking the class and looking forward to what I am going to learn. You are an exceptional teacher and able to reach many different types of people.

Thank you for everything,

Melyssa Sava

Receivables Manager, McKesson

Who should attend?

Anyone who has a responsibility for past due invoices or accounts. This includes collectors, team leaders, supervisors, managers, controllers, sales representatives and support staff.

Register now - $395.00 per person

Payment may be made by credit card or PayPal using the link provided. If you prefer, we can invoice you. Please call (416) 691-2648 or email:

Name of Attendee

About Your Seminar Leader:

Tim Paulsen is the author of ‘Paid in Full’. He has delivered hundreds of training programs across North America as well as to clients and audiences in China, India, Malaysia, Ghana Ireland, Dubai, Poland, Thailand, Jamaica, The Maldives, Nepal, Singapore…and more. He is the founder and managing director of The International Centre for Professional Collections.

Act now! Register before January 12 and receive a free copy of "Paid in Full" - value $25