The Mandela/Corleone Protocol:
Nelson Mandela the revered South African anti-apartheid revolutionary, former president of South Africa and Nobel Prize winner, spent years in prison where he learned the language and culture of his captors. He said, “If you want to make peace with your enemy, you have to work with your enemy. Then he becomes your partner.” Don Corleone, the fictional “Godfather” said, “keep your friends close and your enemies closer.”
It would be a challenge to find two more different personalities, but they would agree on the value of knowing your enemy.
When your objective is to improve accounts receivable, then reading books on effective collection techniques is a given, but don’t forget TOS (The Other Side). They have books too!
Allen Harkleroad happily promotes himself as the most dangerous consumer in North America. If your business a third party collection agency, he may be the most dangerous man in North America for your business. He has written a couple of books on how to successfully sue debt collectors.
For everybody else, how about the book, “I Avoid Creditors and You Can Three”, with the sub-title of ‘how to avoid paying what you owe’.
We may not care much for what some of these people write, but get over it. Stephen King said “Only enemies speak the truth; friends and lovers lie endlessly, caught in the web of duty.” Also, we may balk at the idea of supporting TOS through the purchase of one of their books, but if it as e-book, shared and we use it successfully even just one time on the financial battlefield – who is the winner?