This is it! The culmination of more than 30 years of programs in 25 countries to more than 23 thousand participants!

image Tim Paulsen in presentation outfit

Kintsugi Collections

It’s about 2nd chances, but much more!

Kintsugi — which means “join with gold” — is the Japanese art of repairing broken objects, often ceramic pottery or glass. Traditionally, gold lacquer is used to piece shards together again, creating a more beautiful object through the acts of breaking and repair. Kintsugi encourages us to fix rather than discard, thus placing a higher value on the objects we bring into our lives.

Something broke in our business and is preventing us from completing a sale. This is a good time to put to rest what ‘the completion of a sale’ means.

  • A sales representative may say a sale is complete when they receive the order.
  • A credit manager will say a sale is not complete until the product/service has been paid.
  • Kintsugi Master Collectors believe the sale is not complete until paid for AND the customer returns to deal with you again, with respect and and stronger bond than before/

Is this possible? Yes, and we can prove it to you. Think back. we are sure you can remember someone who sold you goods or service that was less than expected/promised and when you brought it to their attention, not only was it corrected, but done joyfully and in such a way that you will go back to them FIRST before a supplier where you may never have had a problem.

What to we have in collections? We have an opportunity, a golden one, to use all of the techniques in such a way that they customer, even if it should get to the point where we don’t want to do further business and perhaps are taking legal action, will be willing to say, ‘yes, they took me to court…but they treated me well’.

Lest you think this is a soft approach, please let me reassure you it is not. The Kintsugi Method of Collections is not for the faint of heart, nor those who are not willing to put in additional time and effort.

On November 1, 2023, Tim Paulsen presented to our credit and collections staff a new technique that he has developed called ” Kintsugi” that definitely would change what might be the standard approach to collecting a past-due invoice.

This understanding would allow your people to rise above and beyond the expectations of successful returns on the money owing your company. This program is fascinating, intriguing, and I believe an approach that would change the landscape of successful performance in your company.

I highly recommend that you give Tim a call to discuss. His approach and understanding is a testimonial to the experience and knowledge he has amassed over the years to bring several of these programs and books that he has written to the forefront of success in accounts receivable.

If at any time you want a personal reference of the scope of his presentation, I’m more than happy to discuss how it’s changed our approach to a stronger return on our investment In these economic times.

Please call me anytime to discuss. Mike Morra Maritime-Ontario Freight Lines Limited 416-275-8775.

Mike Morra

Vice-President, Corporate Affairs, M-O Freightworks

First things first. 

You may be familiar with Maslow’s hierarchy of needs, often depicted in a pyramid. Until people have food and water, they won’t care or be motivated other aspects. Only when fulfilled can you have success with safety, social acceptance, etc. 

In Accounts Receivable, we have naturally enough focused on the money first. Then comes the value of customer retention. ‘Collect more money and keep your customers’, has been the tagline of many of us (me too) in the business. 

However, there is another level, valuable and desirable – Kintsugi Collections. 

Pyramid of Maslow's heirarchy of needs
Paulsen's heirarchy o

Will your collection efforts evolve?

Where will you be if they don’t?

What do you need?

Keynote address for your conference

Three hour session ‘in-house’

Six hour ‘highly participative’ program


Kintsugi Collections

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