Tailored in-house collection seminars
This is what we do best – working with you to develop a training program, tailored to get the very best from everyone in your organization.
Let’s get started!
- Class size has ranged from three to 47
- Half-days, full days or longer
- Options for review/audit before and after
- Feel free to put your trainers in our program!
- Ask about our volume discount for more than three seminars
- No fee for initial consultation
Popular subjects include:
- Mastering the three phases of a collection call
- How to handle the 9 to 10 excuses heard 90% of the time
- How to write an effective letter, fax and e-mail for collections
- An simple and easy to use method to resolve the excuse you have never heard before!
- “Who’s side are they on?” – Working effectively with your sales department
- How to develop the ‘special collection voice’
- Cool, calm…and collected – deal with the Customer who is difficult, irate – maybe even obscene
- Effective negotiating techniques (including the ‘Scotty & Captain Kirk method)
To go to our contact page, please click on: tell me more about in-house training programs