Working alone or within a team,  seasoned or new to the business of accounts receivable...we can help! Our debt collection courses for accounts receivable training have been highly rated by people just like you.

The members of the National Association of Credit Management Connect in Chicago, St. Louis and Upstate New York are singing the praises of Tim Paulsen’s classes, and they have backed that up by incredibly high scores on their evaluations.

Lillian Novak

VP, Education and Marketing, NACM Connect – Midwest

Fast, Cheap AND Good!

Find our more about our two on-line study programs for either
telephone collections or letter/e-mail.

In-house Seminars

We will tailor the topics and delivery to suit your team.  Details on in-house training.

Hoping and waiting to get paid?

Popular topics:

  • How to be assertive without being too aggressive
  • Mastering the three phases of a collection call
  • Never thrown by an excuse again – ever!
  • Get best results from email, letters and fax
  • Handle the excuse you have never heard before!
  • “Who’s side are they on?” – Working ith your sales team
  • How to develop the ‘special collection voice’
  • Cool, calm…and collected – deal with the Customer who is difficult, irate – maybe even obscene
  • Effective negotiating techniques

As a Gold Advanced Toastmaster, I can’t help myself – I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much.

Carol Crouse

Credit Manager, Toronto

Even with the years of experience our collection staff has, it was amazing how by learning a different way of wording a simple call or fax, could put a different, positive spin on collecting! It was a fun day, and well worth the time!

Jennifer Aylward

AR/Collection Manager, M-O Freightworks

Partial Client List

  • Air Canada
  • Austin Energy
  • Baxter Medical Center
  • Bell Canada
  • Canada Post
  • Clarke Transport
  • Courts Jamaica
  • Detroit Energy (D.T.E.)
  • Lucent Technologies
  • McDill Federal Credit Union
  • N.A.C.M. (Hawaii)
  • Purolator Courier
  • Rogers
  • SaskTel
  • Student Loan Finance
  • Texas Credit Union
  • TD Canada Trust
  • Toronto Hydro

To review the full client list as well as reviews, please go to
client list and comments

Testimonials

 
"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
Toronto
 
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
 
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
 
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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  • Ugly November 15, 2016
    Ugly customers come first! In this day and age of sophisticated scoring modules, many of us in receivables are presented with the first account to be worked once we sign into the system. A lot of effort, time and money … Continue reading →
    timotr