Books and products to help you collect and keep (most of) your Customers.


Browse our shopping catalog or the information below. You will find books, software to overcome excuses, on-line training programs from one hour to as long as three months and more.

The very best ever book on how to collect effectively!*

We’re prejudiced, but we believe this to be one of the finest books written on the subject of Effective Collection Techniques. Order your copy for only $25, includes shipping and tax in North America.
But, why wait? Download a PDF version and start reading now for only $15

pif_front_cover_largePaid In Full

Buy Now $15.00

*Direct quote from the author

The Excuse Terminator – easily handle all the usual excuses…

  • Didn’t receive the invoice
  • Director not here to approve
  • Our terms are….
  • Payment sent two weeks ago
  • Out of work (Consumer)

The list goes on, but even though we have heard most of the excuses before (Check in the mail?) Too often, we don’t realize until the call is over we missed an important question. Never again!

A cheap investment at only $19.95 per user. Order here.

Check the video to see the value of this unqiue produce used by more than 4,000 international collection specialists.


One of these tips is woth the investment. There are a total of 118 of the best taken from years of Tim’s blog and articles. Lessons from Gerry McGuire, Confucious and many movies such as Last of Mohicans”.

Do you have what it takes?

Why wait until it is too late? Find out now if you or a candidate for a new hire has what it takes to be a good collector. 

The on-line assessment tool takes less than ten minutes and costs $20.00.


"I have operated in this field for more than 12 years thru many accreditation courses, workshops and sessions…I found it rare to see someone within your caliber in terms of professionalism and dedication."
Jean Chidiac,
Collection Manager,
Bank Audi
"As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much."
Carol Crouse,
Credit Manager,
"No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
Tim Paulsen
"You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard,
Vice-President, Lending,
MacDill Federal Credit Union.
Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

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