Play it again Scam

Play it again, Scam Listed as number 28 on AFI 100 greatest movie quotes of all time is, “Play it again, Sam” from the 1942 Oscar winning, Casablanca. Part of the plot revolved around Humphrey Bogart, who had been taken advantage of once and it wasn’t going to happen...

Dracula

How would Dracula write e-mail? If you are familiar with the legend of Dracula, you will know the he cannot just enter your home as he pleases, he must be invited. Over the years, hundreds of them I suppose, the smooth talking vampire has developed the presentation...

Compelling collection e-mail

Some say e-mail is on the way out, but it is the Jason Bourne of online: somebody’s always trying to kill it. It can’t be done. There will continue to be a noticeable shift to communicating and collecting more with email than telephone calls. There are challenges,...

Forbidden Fruit

At a recent program in Calgary, I was talking about some of the difficulties with email. Emai is fast, but sometimes it is a two edged sword – we type a message, maybe in a hurry or perhaps in anger and hit that send key. Oops! Email can kill – advancements, customer...