by timotr | Dec 16, 2020 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
“What can you do,” I was asked by a senior manager at a large financial institution, “to improve the collection performance at our bank. We have a very seasoned team as well as dedicated trainers?” “I can tell you in two words,” I said, “Not much.” It was not... by timotr | Dec 1, 2020 | Accounts Receivable Training, Collection Tips, Consulting, In-house training
How Would Ruth Bader Ginsberg Collect a Past-Due Invoice? You may be aware that I have been working on a book ‘How Would Confucius Collect a Past-Due Invoice’. It contains chapters on the imagined techniques that would have been used by Confucius, Nelson... by timotr | Nov 23, 2020 | Collection Tips
The pen is mightier than the sword, but… A seasoned, experienced and dare I say ‘grizzled’ collection expert shared with me a technique he used when a branch manager for a loan company a few years back.When a long delinquent loan approched... by timotr | Oct 5, 2020 | Accounts Receivable Training, Collection Tips, Consulting, online training
Some years back, I was in a discussion with an uncle who was prone to ‘debt amnesia’. Specifically, we were talking about the two hundred dollars he owed me. I told him, ‘Look, if you don’t pay me the money you owe, I’m going to tell everyone else in the family that... by timotr | Aug 11, 2020 | Accounts Receivable Training, Collection Tips, online training
If you think webinars suck, you are right. But, there is a catch. We have learned many lessons during this challenging time of COVID—19. Included is that social distancing is not the same as physical distancing, your Aunt Mildred might have been right about buying a...